And indeed, in many companies, it’s easier to adopt such techniques than what we do in the government because the government is made out of checks and balances from multiple branches. So, you have to get all the political parties or the branches together in order to truly implement things like the participatory officer. But if you are in a leadership position, in a company, getting your HR, and your CRM, and your PR, and your R&D, and so on, to work across silos is not that difficult, as compared to what we do in the central government. But the same idea of thinking across silos and working with your customers, not just for your customers also apply.

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