For the more inward‑facing ministries, they don’t really have kind of this training, or even recognition for this kind of engagement. What we’re doing is building a learning circle, where we meet every week to discuss one topic pertaining to one particular ministry’s participation officer’s duties, then we get other participation officers to help them to get a user journey going, or a co‑design process going, so that they know for sure what to tell their ministries to implement it.

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