So, for them, again, there is no difference of how they normally exchange things. But streamlining happens on the back end to help the helpers for them, right? So, this is the same principle we adopt this year for the age tech for people to empower the elderly people by helping their helpers instead of just treating them as people to be, you know, care-taking relationship. We want to make sure that they can shine on their own. Maybe they are comfortable only with live video. Then live video it is. Live video, if they only speak their local language, local language it is. If they only do sign language, sign language it is. So, by designing civic tech to fit the helpers, I think we can avoid a lot of the drawback on forcing the municipalities to retrain their staff.

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