Government 3.0 represents the third stage, or “service design.” In the first stage, the government simply made all the decisions without inviting citizen participation; this was how things were done during the developmental era. The second stage was about making government information public, and sometimes collecting public feedback. In the third stage, citizens can demand that the government do something. For issues like urban development or land development, getting the public to participate and voice their opinions is imperative—and this is what service design is all about.

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