So, the idea is that people will then listen to those civil service people because they take the side of citizens. The idea is that the tax agency people also fish and surf on their spare time, and the Coast Guard also file their own tax. So, naturally, they take the citizens side and work naturally across silos without recruiting outside dedicated facilitators. We empower the public servants to step out of their assigned roles so that each conversation becomes an open-ended discussion instead of a zero-sum type of defense in existing solution spaces.

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