The point here is that Uber became the Q Taxi company in Taiwan, not because we forced them to, but because social norms say that they should do this. But their innovations, such as with surge pricing and so on, should also benefit the local churches and temples and so on. So at the end of the day, it’s a positive-sum situation. And that is very different if you take the same town hall–style conversation to Facebook: the chart will be kind of a flip of that. You will see many more calories spent on disagreements.

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