These three are always at odds with each other. It’s not possible to maximally satisfy any design problem that simultaneously take care with three. You have to make compromise, because philosophically, this means that people’s values are not co-measurable.

Finally, it’s about the democratic will, which is impossible to define, because it represents a collective preference of the society. I just heart a very good definition, which is, “A decision that makes everybody happy.” [laughs] That is a good footnote to the democratic principle.

One is about utility, that utilitarian philosophy. “We must make the max amount of people feel better about their lives.” Another is about justice, is about distribution, and making sure that equal opportunity is preserved.

It’s OK. I have another chair. Let’s begin with the transparency. That’s SDG 16, social justice. Social justice and public benefit is very difficult to define. In the public administration, there are at least three theories. They’re always continuously operating in the public sector.

All right. Maybe let’s tackle these questions.

Sure.

Yeah, of course.

Yeah, it’s a different gamut.

I understand that, which is why I referred to the 3D printing method that cuts silver, that cuts the…Use light to make it melt away, so you end up with jewelry. That’s the same idea.

It’s a perfect fit for that museum.

This is great.

Yes. This is very much in the style of National Palace Museum.

The same innovation also applies to 3D printing. In 3D printing, you can even hold and feel it in your hand. It amplified the memory part of it. I totally agree that 3D printing and scanning, as well as 2D printing and scanning, is a key to solve the digital-analog ...

I see that. Nice!

That’s right.

Prioritize and relevance. Of agenda-setting. Again, using the 17 global goals as the frame work.

It’s not just about prioritization, but also framing, how to make it seem relevant to people?

Anyone else?

Everybody happy, OK. This is a very good way to say the democratic principle. I like that.

Which is…

To make everyone happy? OK.

OK.

You don’t have to get a paper receipt.

That’s after you enter it already. There’s a lot of room. You can collect your receipt anytime. It doesn’t hurt the queuing process. This is not about digital transformation for its own sake. It is about identifying a social issue and solving it.

It’s a comfortness value. For young people, especially young people swiping their phone, even standing in the queue for half an hour, it doesn’t really matter. They are chatting with their friend, anyway. [laughs] For the elderly, it’s uncomfortable.

That is why the high-speed rails use QR code. It’s the same motivation, to not make the elderly wait too long.

Using paper ticket, you have to have somebody check the ticket. You have to just split it and hand part of it back, or something like that. That process by itself takes maybe 20 seconds. Using a QR code, you can shorten to drastically, maybe two second.

What is the purpose of using a QR code to get into the museum? What problem it solves? It solves the problem of a long queue. For the elderly people, if they stand there for more than 15 minute, they become very uncomfortable. That is the social problem we’re solving.

Right, yes. We publish everything from the drafting stage to the RFPs. Even after that, the budgets. If you’re interested in the how, like how are we make the full-lifecycle transparent, I can answer that in a few minutes. Any other questions?

Yes.

They must see it in a linear way, like swiping the phone, watching the Facebook or line feed, or using TV channels to watch TV series, right? That’s the question. That’s a great question. Any follow-up questions?

It’s about people who are seeking out information and the people who consume whatever information is coming to them. It’s about information consumption patterns. Your question is, we have this great collaborative governance architecture, but how do we make it relevant to the people who are passive, and therefore cannot ...

Great question. The question, as I understand it, it’s not about elderly or young people, because there are active elderly people and active young people, passive elderly people and passive young people.

Of course.

Then find my time and meet me.

This is like, “I can share my physical experience, and they can share their virtual experience.” Just like Pokémon Go, you can unite generations, rather than divide them apart.

QR code, yes. This is exactly the one. The elderly visitor says, “If you can give me a QR code receipt as beautiful as this, but also, with the QR code that my grandchildren can scan,” then this is like “Pokémon Go,” right?

The elderly says, “This is of tremendous value to us.” This is not for the NPM to decide, but rather, the young and the elderly sit together with the vendors and the travel agency. Everybody agree, “This is a great idea, and this is how we communicate the value.”

It is more dynamic, because you can scan it and enter a multimedia experience. The elderly, after they beep with the QR code, they get the receipt that they can share with their family. Their family, if they scan the QR code on there, can also enter a multimedia experience.

After that, they will give you a small sheet of paper that is like a fax machine paper that is the receipt of your purchase. It is very ugly, and it’s very cheap. Finally, their innovation is that we make the receipt very beautiful, as beautiful as the ticket itself.

It’s important for the elderly to say what is important to them. The innovation, very simply put, is that if you go to Family Mart or 7-Eleven, nowadays, you can pay with QR code or NFC very easily, or the easy card.

If you force them to use a QR code, all they have is a QR code. Every QR code look the same. They don’t have any social object to share with their grandchildren anymore. This is important the elderly. Because of this, it’s not important for us to say what ...

For them, a trip to the National Palace Museum is something they can share with their family. Even after they return, they can share that paper ticket to the family. That becomes something they talk about at the dinner table.

I will just use one example. Many people, especially young people, want to use their phone to get a QR code, or if they’re younger, their watch to use a QR code. They just beep, and then they enter the NPM. The elderly people resist this for a very long ...

It is not the old way of innovation, of communicating the value in a top-down fashion, where the citizen may see that there is value, but they don’t understand, or they don’t trust that there is value. Rather, these new innovations are genuinely proposed by the citizens and verified as ...

Finally, for people who don’t want to write – some people think in graphics, in drawing – we also ask them to draw their ideal way of interaction directly on the idea development sheet. Because of this, all the brainstorming takes place in a way that actually become genuinely innovative.

Then we share what it is wrong with our experience together. Then we can make prototype. The way we do is that we first make a handbook that outlines everybody’s challenge statements. Then all the interviews are absorbed into a mind map that puts context.

In one word, our work is simply to work with them, not for them. To visit ourselves the National Palace Museum, to interview everybody who attended their tours. Then we invite the public sector, the citizen, the tourists, and also the tourism agencies to the same table.

They have a lot of problems communicating their value to the constituents, especially to the local population. Our international friends have no problem understanding the value of the NPM, but Taiwanese citizens have a lot of problem understanding the value of the NPM.

Maybe you have stood in the queue before. Maybe you used a kiosk, only at the last moment, have it reject your credit card. Maybe you find something that say you can book online, but your are a Taiwanese citizen, so you cannot actually book online. That’s just for foreign ...