In many ways, we are trying to lower the barriers for conversation still. I think as an organization, we’re in that zone. Sometimes it takes the form of, for example, for communities that don’t have internet access, we do phone call-based feedback, IVR-based feedback. For communities which are somewhat conversant but have language barriers, we do a lot of WhatsApp-based feedback. And we’ve just started working on very small pilots of generative AI tools to ask questions from a law. Because oftentimes, what we are telling you is the summary, and may not be adequate for your experience. It might have very specific question.

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