Minister without Portfolio Audrey Tang previously served as an external expert to Taipei City in 2015 to make the budget system more visual. The bureaus and departments were very resistant at the outset, but after some education and training, they asked their staff to reply to hundreds of online questions one by one. This created quite a stir because city residents discovered they didn’t have to go through the media or public representatives to have direct exchanges with government officials, and it deepened the public’s trust in those officials.

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