It’s my job to say sorry to the pharmacist, to say, “We apologize. We didn’t anticipate the take-a-number system. We promise we will fix it next Thursday. We will add one extra column to the data so that you can declare ‘We’re open from 9:00 to 10:00 to send the IC cards in. We’re open again from 6:00 to 7:00 to collect your rationed mask,’ for example.”